DIY (Do-It-Yourself) for common IT issues

For many IT issues, you can go to https://esupport.virginia.gov, or https://esupport.cov.virginia.gov (if you are on the COV domain) to resolve or research common IT-related issues.

Web ticketing

Use the Web ticketing tool in eSupport to create a ticket and view its status in real-time.

Find instructions for common IT tasks

Search more than 1,000 knowledge articles for instructions on completing common tasks.

Reset your password

If you're on the COV network, you can change your domain password by going to https://esupport.cov.virginia.gov. Once there, then click on the “Change your Password” option under “COV Network Password. When asked for your login ID, enter your network/Windows ID used to login into your workstation.

REMINDER: All COV domain account holders must change their passwords regularly, so be sure to use the online tool to minimize disruption to your work.

  Escalate concerns • Give feedback

For individual issues relating to a ticket please contact the VCCC directly and, if necessary, ask to speak with a supervisor.

If you believe your customer service issue is of higher severity than designated and want to escalate it, please contact your agency IT resource (AITR). Your AITR will work with VITA and Northrop Grumman to request a change to the impact or urgency level.

You also can provide general feedback about IT services or specific feedback about the VCCC or eSupport, the new online option that allows Commonwealth employees to access IT information, reset passwords or submit trouble tickets to Questions@VITA.Virginia.gov.

To take the VCCC’s survey, go to: http://www.zoomerang.com/Survey/survey-intro.zgi?p=WEB226BW9AWT7A

To take the eSupport survey, go to: http://www.zoomerang.com/Survey/survey.zgi?p=WEB227W3VKK67N