Chapter 11 - IT Procurement Planning and Strategic Sourcing

Step

Action

1.

Determine the processes by which the contract will be managed and administered including:

• Contract status reporting requirements.
• Preliminary, production and/or cutover technical reviews/testing
• Acceptance process and how inspection and acceptance corresponding to the statement of work's performance criteria will be monitored and enforced.
• Invoice review process.
• Product or service deficiency reporting.
• Contract changes and amendments process.
• Service level agreements and performance metrics including how such service levels will be monitored, measured, and reported.
• VITA governance and oversight compliance

2.

Manage product warranties.

3.

Direct change management: administer changes, budget changes, contract modifications, etc.

4.

Resolve contract disputes.

5.

Create realistic and justifiable remedies for non-performance, non-conformance of deliverables and/or unmet service level commitments.

• A portion of the work may be accepted or all of the work may be rejected.
• Work may be accepted with provisions for corrections in the future.
• Ensure that all project requirements are complete.

6.

Terminate/expire contract:

• Terminate contract for default. Supplier may fail to deliver or fail to make progress.
• Terminate contract for convenience.