VITA recognizes that a future strategy can only be successful if it fits the need of its customers – both the agencies with their distinct missions and the commonwealth as an enterprise. Toward that end, VITA established an IT Sourcing Steering Committee for the project, as further detailed
Additionally as part of the assessment, Integris Applied interviewed more than 60 agency customers to better understand their own strategic vision. These interviews included business leadership (e.g., commissioners) in addition to IT leadership.
Wherever possible, agency representatives are included in other project activities. For example, the Marketplace Options Assessment was performed using a Request for Information (RFI) process. The team leading that effort was comprised of both agency representatives and VITA subject matter experts. Agency IT personnel were invited as observers in the RFI clarification sessions.
Finally, VITA is continually providing communication to stakeholders via existing forums such as CIO Council, AITR meetings, ITAC, newsletters and this website.
VITA anticipates having enhanced customer and stakeholder engagement as the recommendations move into planning and execution.