Your browser does not support JavaScript! Skip to main content
Skip to Content
VITA home

Mission, Vision, and Purpose Statements

Mission Statement

  • To provide consistent, best-in-class support, by managing, resolving, and preventing problems efficiently; communicating effectively; and exceeding customer expectations.

Vision

  • To be our customers' advocate and single point of contact for all technology support issues in the face of rapidly changing technology.
  • To strive for continuous improvement by measuring our performance against our customers' expectations and industry standards.
  • To empower and educate our customers with self-service tools and solutions.
  • To achieve world-class status by establishing a 70% or higher first call resolution rate and a 5% or less abandonment rate.

Purpose

  • To take ownership of our customers' problems until resolved to their satisfaction.
  • To understand the business of our customers so as to get them back to work as quickly as possible when they have a technology problem.
  • To establish and maintain positive, long-term relationships with our customers through open communication and continuous feedback.
  • To provide high-level customer service and technical expertise.
  • To respond rapidly and positively to all customer inquiries.

 

VITA Customer Care Center (VCCC): (866) 637-8482
Virginia Information Technologies Agency
11751 Meadowville Lane Chester, VA 23836
Contact Us


© Commonwealth of Virginia 2016
Internet Privacy Policy Statement



VITA provides content in several formats that require software in addition to your browser to view. If you have problems accessing a file on this site, links to the needed software are below. All required software products (except the non-trial version of WinZip) are free to use.

Word Viewer (.doc) | Adobe Acrobat Reader (.pdf) | Excel Viewer (.xls) | PowerPoint Viewer (.ppt) | WinZip (.zip) | Windows Media Player (.wmv)

Level A conformance icon, W3C-WAI Web Content Accessibility Guidelines 1.0 If you have difficulty reading or accessing documents, please contact our accessibility group for assistance.

 

Back to top