2. Situational Assessment
In order to identify issues in the current environment and opportunities to improve the future environment, Integris Applied will perform a situational assessment. This review is grounded in interviews with customers and key stakeholders, including policy makers. Integris Applied also will survey agencies to provide an additional, quantitative review to better understand the concerns voiced regarding agency engagement.
The focus of the customer reviews will be current performance, relationship, expectations, participation level, and longer-term goals. The critical question is "looking to the future, what do the agencies need to serve their customers?" In addition, Integris Applied will interview internal VITA experts. The topics will include many of the same factors as the customer review, but also add a focus on governance processes, service level management, and change control. The situational assessment will produce short term recommendations for service improvement, and will shape final recommendations for a future state delivery model. Like the cost analysis, the situational assessment will also outline tradeoffs that will likely exist between agency and enterprise needs. These tradeoffs will influence recommendations for a future state delivery mode.
Final Enterprise Report - June 2015
Final Agency Assessment - June 2015
Interim Agency Assessment - April 2015
Interview Guide - February 2015
Needs Assessment Plan - February 2015
Back to IT Infrastructure Sourcing Overview